Tennis School International's Terms and Conditions Analysed

- The cancellation and refund policy (Articles 3.2, 3.3, 3.4) is heavily skewed in TSI's favor, with zero refunds for cancellations made only 14 days before the course starts, and only a 50% refund for cancellations made 15-29 days before. This offers minimal flexibility to the student for any unforeseen change in plans.

- Article 5.2 gives TSI the unilateral right to change lesson dates and times "without prior consultation, if deemed necessary," which is highly unfavorable to students who may not be able to accommodate sudden schedule changes.

- Article 7.2 and 7.3 make it clear that make-ups for missed lessons are "not guaranteed" and "will not be issued as a monetary credit." This places the entire financial risk of a missed class on the student, even for unforeseeable personal emergencies.

- The policy on weather cancellations (Article 8) is complex and creates uncertainty. The decision to cancel is left to the "coach's discretion," and compensation varies by season and number of cancellations, with TSI reserving the right to choose the form of compensation (make-up, credit, or refund).

- Article 10.1 contains an extremely broad liability waiver, stating TSI is "not liable for any physical, material, mental or other types of damage/loss" related to the lesson. This may be excessively broad and possibly unenforceable, as it attempts to waive liability even for potential negligence by TSI or its coaches.

- Article 12.1 (Media Consent) is an opt-out system with no clear opt-out process. By simply registering, a student automatically gives consent for their image to be used for marketing, which may not be acceptable for all students. The absence of a clear opt-out mechanism is a significant privacy and consent issue.

- Article 4.5 states that by signing up, a student "may be contacted by TSI in consultation for future sign ups, regarding feedback and other marketing purposes." This is vague and could be interpreted as consent to being contacted for marketing without a clear opt-in.

- The refund policy for cancellations by the student (Article 3) does not apply to cancellations by TSI. While Article 8.4 covers weather/illness, there is no clear refund or compensation policy for situations where TSI cancels a class due to low enrollment, lack of an instructor (other than in Article 7.9), or other business reasons.

- The "Final Clause" gives TSI's Managing Owner the ultimate authority to decide on "any matters not laid down in these regulations, and/or any discrepancies, disagreements." This is a subjective and one-sided clause that effectively gives TSI final say over any dispute.

- The entire document is written in a legalistic style without a clear "right to cancel" or "cooling-off" period as seen in many EU consumer protection laws, which often require a 14-day period for online purchases.